Thank you for choosing Invicoros Athletics. We want you to be completely satisfied with your purchase. Please review our policy on exchanges, returns, and handling damaged or defective items below:

Eligibility for Exchanges:

• To initiate an exchange, contact our customer service team at Sales@invicorosathletics.com within 5 days of receiving the item.
• All original tags, labels, and packaging must be intact and included with the item.

Exchanges Process:

• To exchange an item for a different size, contact our customer support team.
• Ensure the item is securely packaged, including all original tags, labels, and packaging.
• You may be responsible for return shipping costs, depending on the circumstances.

Returns Policy:

• We accept returns for items that are unused, undamaged, and in their original condition with tags and packaging intact.
• The refund for returned items will be issued in the form of a gift card valid for 2 years from the date of issuance.
• To initiate a return, contact our customer support team at Sales@invicorosathletics.com within 5 days of receiving the item.

Damaged or Defective Items:

• If you receive a damaged or defective item, contact our customer support team within 5 days of receiving the product.
• Provide details and include photographs of the damaged or defective item. We will work with you to resolve the issue promptly, either through a replacement or a refund.

Note:

• Our policy applies to purchases made directly from Invicoros Athletics. If you purchased our products from an authorized retailer, please refer to their respective policies.

For further assistance or inquiries regarding exchanges, returns, or damaged items, please contact our customer support team. We are here to ensure your satisfaction and provide the best possible shopping experience.

Order Verification & Unboxing Requirement

At Invicoros, we are committed to providing the best customer experience and ensuring that every order is fulfilled accurately and responsibly.

In rare cases where a customer receives an incorrect item or product not matching their original order, Invicoros requires a full unboxing video as evidence for any return, exchange, or refund requests.

✅ Unboxing Video Requirement

To be eligible for resolution in case of order issues (wrong item, damaged product, missing item), the customer must provide:
• A clear, continuous unboxing video from the moment the parcel is sealed to the point where the product is completely unboxed.
• The video must not be paused, edited, or cropped at any point.
• The package must clearly show the shipping label, product, and packaging condition in the video.

🎥 Why We Ask for This

This policy is in place to:
• Maintain transparency and fairness for both the customer and our fulfillment team.
• Prevent misuse or fraudulent claims.
• Speed up the process of verifying and resolving genuine complaints.

We encourage all customers to make an unboxing video of their package upon delivery. This message is also shared in the order confirmation email, WhatsApp order updates, and thank-you pages to raise awareness and ensure a smooth shopping experience.