FAQs

We offer several shipping options for clothing orders, including standard shipping, expedited shipping, and international shipping. The available options may vary based on your location and the shipping destination.

  • The delivery time depends on the shipping method you choose and your location. Generally, standard shipping within the domestic area takes 3-7 business days, while expedited shipping can deliver your order within 1-3 business days. International shipping times can vary significantly, ranging from 7-21 business days.
  • Shipping charges for clothing orders are calculated based on various factors such as the weight of the package, the shipping destination, and the selected shipping method. The exact shipping cost will be calculated and displayed during the checkout process before you finalize your purchase.
  • Yes, we provide order tracking for clothing shipments. Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the progress of your package and obtain real-time updates on its whereabouts.
  • We may offer free shipping on prepaid orders & promotions on specific clothing items or during certain promotional periods. Please refer to our website or promotional emails for information on any ongoing free shipping offers.
  • We understand that circumstances may change. If you need to modify your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes to the shipping address may cause delays or additional charges, depending on the stage of the shipping process.
  • In the rare event that your clothing order is lost or damaged during shipping, please reach out to our customer support immediately. We will investigate the issue and work with you to find a satisfactory solution, which may include issuing a refund, reshipping the order, or providing a replacement item, depending on the specific circumstances.
  • Yes, we have a very secure ordering system.
  • This is a common issue that happens to many customers. If you did not get an order confirmation email, that means your order did not go through. The pending charge on your credit or debit card means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back to your card.
  • For your order to go through, you must provide us with the zip code where you received your credit card statements. If you supply the wrong zip code, your order will not go through. If you received this error message but were still charged on your credit card, your order did not go through. The pending charge on your credit or debit card means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back to your card.